If there is an issue with your order, contact us at support@ichigoodesign.com with your order number and as much detail as possible.
1. Return Window
14 days guarantee: If your item doesn't fit due to sizing errors, you can exchange it for another size within 14 days of delivery. Items must be unworn, unwashed, odor-free, with original tags. Email support@ichigoodesign.com with your order number to start — we'll guide you. Because each piece is made-to-order just for you, other reasons such as change of mind or improper care won't be eligible for a refund.
2. Damaged, defective or wrong item
If your item arrives damaged, defective or incorrect, email us within 14 days of delivery with clear photos. We'll send a free replacement — no return needed. This is on us.
3. Can I Modify My Order?
If you wish to modify a size, color or model within your order please reach out to support@ichigoodesign.com with your order number 48h after you've placed your order. We won't be able to accommodate any modifications after.
If you've received a confirmation email that your order has already reached production stage, we won’t be able to cancel it.
4. How Long Will It Take to Receive My Order?
Each item is crafted especially for you. Production times can vary between 3 to 9 business days so please check the product description for specific details. Production times may vary by item or during periods of high demand.
5. Final Sale Items
The following items are FINAL SALE and are not eligible for return, exchange, refund, or store credit under any circumstance:
Purchase of a Final Sale item constitutes acceptance that no refund, exchange, or store credit will be issued.
6. What If I Have Questions or Issues with My Order?
We’re here to help! Contact us at support@ichigoodesign.com and include your order number for quick support.
Additional Information
Because each product is hand-crafted, small variations or imperfections may occur—making your piece truly one of a kind!