FAQ
(Frequently Asked Questions)

GENERAL

  • We support Credit cards (Mastercard, VISA, Amex), Paypal, Shop Pay and Apple Pay.

  • Check out our size chart on every product page. If you’re between sizes, go one size up for a comfy fit.

  • Follow us on socials and sign up for our newsletter to receive exclusive deals and codes!

  • Send us a DM on Instagram or email us at info@ichigoodesign.com. We’ll get back to you within 24 hours.

SHIPPING

  • We ship worldwide to most major countries.

    For the USA and the UK, we cover all import tariffs, duties or any other taxes. No additional fees on delivery.

    If your country is not available for shipping at checkout, please contact us.

  • For the USA and the UK, we cover all import tariffs, duties or any other taxes. No additional fees on delivery.

    For all other countries outside the EU, customs fees are not included in the shipping price. You might need to pay duties and taxes on delivery, based on your local customs rules.

  • Once your order has been dispatched from our warehouse, you will automatically receive an email with your tracking number.

    Your can contact us at info@ichigoodesign.com at any time if you need further informations.

  • Shipping cost are different for each products and will be calculated at checkout.

  • We work with suppliers worldwide to get you the best products. Shipping times usually range from 2–5 business days, depending on your location. You'll get tracking info as soon as your order ships!

    Due to high demand, some products may take 3-9 days to process.

  • If there’s an issue with your order (like defects, wrong item, etc.), let us know within 14 days of delivery. We’ll sort it out with a replacement or refund.

PRODUCT QUALITY

  • Every piece is designed in-house and produced in limited quantities.

    We focus on heavyweight fabrics, premium construction, and original anime-inspired artwork created to be worn beyond trends.

  • Yes.

    Our t-shirts are made from premium heavyweight cotton (300 GSM) for a structured fit and long-lasting durability.

    Unlike standard fast-fashion tees, our garments are designed to keep their shape over time.

Can't find the answer? We are available from Monday to Friday.

Contact us